See where your workplace support program is strong and where it needs clarity.
This quick diagnostic gives employers a practical readiness score across the areas that often determine whether employees understand and use support.
Rate what is true today, not what is planned.
The score is only a starting point. The useful part is the gap list: where employees may get stuck, what leaders may need, and which ESS supports would make the next step clearer.
Employees know exactly how to access confidential support.
If access is unclear, employees often wait until concerns become urgent.Your team understands what is private and what employers receive.
Privacy confusion is one of the biggest reasons employees avoid support.Managers know how to respond when an employee is struggling.
Managers need clear boundaries: what to say, what not to solve, and where to refer.There is a clear response plan for critical workplace incidents.
A crisis plan is hardest to build in the middle of a crisis.Mental health education is available before problems become urgent.
Workshops give teams practical language and tools before one-on-one support is needed.Leadership can see aggregate support themes and recommendations without breaching privacy.
Useful insight should guide next steps without exposing individual counselling details.What to do with this result
Access clarity
Create one simple access path employees can use without asking a manager first.
Privacy confidence
Publish a plain-language confidentiality explanation before launch or relaunch.
Leader readiness
Give people leaders a short response guide and a referral conversation script.
What would make support easier to access, easier to trust, and easier for managers to explain in the next 30 days?