Published by Your Counselling Employee Support Solutions | Calgary, Alberta
Recognizing the signs
Mental health concerns often show up as patterns: performance changes, missed deadlines, withdrawal, irritability, visible distress, fatigue, or changes in attendance. None of these signs is diagnostic, but together they can signal that a private conversation is appropriate.
Having the conversation
Managers can name what they observe without diagnosing. A simple, private check-in such as "I have noticed you seem quieter lately and wanted to check in" is often more useful than silence or avoidance.
Understanding the boundary
A manager's role is to notice, name, and connect. It is not to diagnose, treat, or become an ongoing therapeutic support. A specific referral to a real program is more helpful than vague encouragement to talk to someone.
Building the culture
Mental health training helps managers respond earlier and more confidently. ESS supports leaders with practical training alongside the clinical referral pathway employees can use directly.
References
- Dimoff, J. K., Kelloway, E. K., & Burnstein, M. D. (2016). Mental health awareness training.
- Mental Health Commission of Canada. (2023). National Standard for Psychological Health and Safety.